Help & FAQ

Xcelam is a certification practice platform. You can browse the catalog on the home page, open exam details, purchase access to full practice programs when available, and track your progress from your profile. Create a free account to purchase content and save your results.

Open Home from the header to browse the catalog. Each exam card links to its detail page where you can review practice sets, pricing, and study options. After you purchase, use My Exams to jump back into practice or review.

You can browse the catalog and open exam pages without signing in. You need an account to purchase a product, subscribe, start attempts, and use profile features such as billing history and performance analytics.

Use Sign up from the header. You can register with email and password or with Google. Email sign-up asks for your name, email, and password and requires acceptance of our Terms of Use and Privacy Policy. You may optionally opt in to marketing email; transactional email (verification, receipts, security) is sent regardless of that choice.

If you register with email and password, you must verify your email before you can sign in. Check your inbox for a message from Xcelam with a verification link. If you try to log in before verifying, you will see an option to resend the verification email from the login page.

On the login page, use the forgot-password flow to receive a secure reset link by email. Reset links are time-limited and single-use. If you use Google sign-in, manage your Google account password with Google.

Open Profile in the header, then go to the Security tab. There you can change your password (if you use one), see email verification status, link or unlink Google, turn two-factor authentication on or off, review active sessions and login history, and delete your account if you choose.

From an exam’s detail page, use Buy when you are signed in. Checkout is completed securely (for example via Stripe). After payment succeeds, that exam appears under My Exams and you can start its practice sets. A subscription is not required for a product you purchased.

Practice mode is focused on learning: typically no exam timer or certification-style integrity rules. Exam (simulation) mode mirrors a timed certification experience with stricter rules (for example full-screen and tab-switch handling) where the product enforces them. Locked sets take you to Pricing, where you can buy the product or subscribe monthly or annually.

Signed-in users can start the exam’s free practice set (one by default; admins can configure the count). Remaining practice sets and the Final Exam stay locked until you buy that product or subscribe. Study Material is never included in the free preview. Locked sets take you to Pricing, where you can buy individually or choose Monthly or Annual.

After you complete an attempt, you can review results for a limited period. If Review or Retake is locked, buy the product for lifetime access or subscribe from Pricing (Monthly or Annual).

Some exams include a published study program (structured sessions and resources). Study Material is not included in the free practice-set preview. Buy the product or subscribe to unlock it, then open Study material from the exam page. The reader lets you move between sessions and track progress for that program.

The study reader uses a session outline so you can jump between parts of the program. Your place is tied to the exam’s study experience; use the same exam entry points (catalog or My Exams) to return.

Some study programs include short checkpoint quizzes tied to sessions. They use the same practice infrastructure as other sets so your results stay with your learning history.

Open Pricing in the header. You’ll see two ways to access Xcelam: buy an individual product for lifetime access, or subscribe monthly or annually (20% savings vs paying monthly for a year) for all eligible products while the subscription is active. If you are signed in with an active subscription, your current billing interval is highlighted.

When the platform applies an offer to an exam or catalog item, the card and checkout show the discounted price and may show the original price for comparison. The amount charged at checkout always matches what you confirm on the payment screen.

One-time charges cover individual products such as an exam purchase. A subscription bills monthly or annually for access to all eligible products while it is active. You manage subscription status and payment methods from Profile → Billing.

Open Profile → Billing. Your billing history lists invoices for subscription charges and eligible one-time purchases. When a PDF is available, use the download action on the row. Invoices reflect taxes and discounts as recorded at payment time.

For eligible one-time purchases, Xcelam may approve refunds according to our Refund Policy. Near checkout you will see a short summary of the guarantee (for example a 7-day window when you have not used paid content). Subscription refund rules follow the terms shown at checkout.

Go to Profile → Billing and find the invoice for your one-time purchase. When a refund can be requested, use the request flow on that row. The system evaluates eligibility from your purchase and usage; you will see the outcome or next steps in the app.

Automated decisions look at factors such as time since purchase, whether paid content was accessed, exam or practice activity, and whether a certificate was issued for that product, as described in the Refund Policy. If you disagree with an outcome, contact support with your invoice details.

Open Profile → Exam History to see your attempts. Where the product supports it, you can download a result summary as a PDF for an attempt from this area.

Profile → Performance shows trends such as score and accuracy over a selectable date range and includes an AI feedback summary and recommendations when enough data exists. Profile → Question Analytics breaks down how you perform by question type and includes writing insights when you have short or descriptive answers.

Use Profile → Reviews to see feedback you submitted on exams or learning content you are entitled to review.

Terms of Use, Privacy Policy, Refund Policy, and Copyright Policy are on dedicated pages linked from signup, checkout, and the site footer. The Legal section at the bottom of this page lists the same policy links—use those to read the current, versioned documents that apply to individual (consumer) accounts.

Use Contact in the footer for general questions. Use Contact Sales if you are exploring team or organization plans. For billing or refund questions, include the email on your account and, when possible, the invoice number from Profile → Billing.